Long-standing customers name Weeping Willow as their preferred snow removal provider. Cole and his team deliver consistent, on-time service with proactive text updates about arrival times. Communication and professionalism stand out across multiple seasons, earning loyalty that spans five or six years.
Strong pricing and consistent professionalism drive loyalty. Reviewers value Peter's hands-on involvement, tidy work, and willingness to go beyond the scope. One complaint about owner tone stands apart from overwhelmingly positive feedback on service quality and long-term reliability.
One reviewer reported being scammed after pre-paying for seasonal lawn cutting, which the business never completed. A separate five-star review simply noted excellent service, but provides no detail. Evidence is very thin and stale.
Most customers praise The Grounds Guys for professional, attentive crews who finish jobs efficiently and often do extra work without asking. Staff members like Derek, Craig, Steve, and Lane earn repeated mentions for friendliness and willingness to help. A minority of reviews describe service failures: missing equipment, plant damage, and uncertainty about what materials were applied to lawns, leading some to stop using the business entirely.
Last updated 2026-08-16