What happens if snow removal isn't done on my property?

Reviewers report The Gardener claims they went to wrong addresses or that services weren't added to the package, then refuses to resolve complaints. No evidence of refunds or remediation.

What should I expect from their staff?

Many crew members speak limited English and take direction only from the owner. Customers cannot communicate job details to field staff.

How long does it take to get a response or quote?

One review states quotes take over two days; many others report no callbacks for weeks despite multiple voicemails and emails.

The Gardener

Updated 2026-08-16 · 21,432 reviewed · 1,236 listed · Scored from 38 Google reviews · How we rank ›

1.8(38) 41 composite score See reviews on Google ✓ Google-verified

Lawn Care & MaintenanceSnow RemovalLicensed & Insured

Services: Lawn Care & Maintenance, Snow Removal, Licensed & Insured
Reviews: 38

What recent reviews say

The Gardener operates across Mississauga, Etobicoke, and surrounding areas offering lawn care and snow removal, but reviews are overwhelmingly negative. Most customers report poor communication, staff who don't speak English or respond to direction, rude management, missed services, property damage covered up rather than addressed, and a pattern of gaslighting when complaints arise. A single positive review from over a year ago praised Trevor's crew for punctuality and care, but this stands isolated against dozens of accounts of broken contracts, unscheduled visits, and unresolved billing disputes. The rating of 1.8 out of 5 across 38 reviews reflects systemic problems beyond isolated incidents.

Praised for

Polite and respectful crew on good days
Punctual arrival when scheduled
Thorough cleanup and attention to detail

Watch-outs

Hostile, disrespectful communication from staff and management
Poor response times and failure to return calls
Snow removal incomplete or done poorly; property damage
Unscheduled site visits without permission
Damage to customer property with no accountability
Unreliable work; missed appointments

poor-communicationno-showdamaged-propertylate-arrivalupsold-unnecessary-work

Think twice if: Anyone needing reliable snow removal or ongoing yard maintenance should look elsewhere. Reviews document consistent unscheduled visits, ignored callbacks, property damage, and refusals to resolve complaints.

Strengths

25+ years in business
Wide service area across GTA
Comprehensive service menu from mowing to landscaping

Worth knowing

Trevor's crew mentioned in one positive review as punctual and detail-focused; staff named Melissa and Tara cited for poor phone communication and hanging up on customers
One employee incident resulted in police involvement for aggressive behavior
Multiple complaints of missed snow removal on properties during winter; damages to sod from plowing
Company shows up without appointment or permission; staff with limited English speaking ability

What reviews say by service

Lawn Care & Maintenance: Unscheduled visits, poor attention to detail, debris blown to neighbor yards
Snow Removal: Missed multiple scheduled services; incomplete work; sod damage from plowing
Licensed & Insured: No evidence of licensing or insurance handling in reviews; property damage incidents unresolved

How it compares

Rated 1.8 against a 4.58 average across the 515 snow removal businesses listed here.
Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 0

Review volume 69

Review recency 100

Review sentiment 29

Profile completeness 50

Verification 30

Rating breakdown

Common questions

What happens if snow removal isn't done on my property?: Reviewers report The Gardener claims they went to wrong addresses or that services weren't added to the package, then refuses to resolve complaints. No evidence of refunds or remediation.
What should I expect from their staff?: Many crew members speak limited English and take direction only from the owner. Customers cannot communicate job details to field staff.
How long does it take to get a response or quote?: One review states quotes take over two days; many others report no callbacks for weeks despite multiple voicemails and emails.

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