Most weeks run smooth, with crews praised for politeness and neat edging. Long-term clients describe less lawn stress and yard transformation. However, recent reviews flag scheduling flakiness and late-notice cancellations that force repeated follow-ups. When staff show up, work quality shines; when they don't, the burden falls back on the homeowner.
Named crews like Eshawn, Sean, Damien, and Chris earn specific praise for professionalism and care. Spring cleaning and soil work impress. Fair pricing and communication hold steady for satisfied clients, yet some feel deprioritized and stuck cleaning up after rushed visits.
Recent shift: Recent downward shift: last three weeks show scheduling and follow-up complaints vs. strong satisfaction in months prior, suggesting possible operational strain or staffing change.
Most jobs result in solid interlock and patio finishes with crews showing up promptly and treating properties well. The catch: pay cash only, and if something goes wrong-wrong sand colour, sloppy cleanup, incomplete work-the company goes silent and won't make it right.
Ritchie Feed & Seed draws repeat customers for its scale: extensive plant stock, bulk landscape materials, and competitive pricing on fertilizers and aggregates keep contractors and home gardeners returning. However, service reliability splits hard by location and channel. The Ottawa location and in-person shopping earn consistent praise; the online store and Richmond location generate frustration over unresponsive emails, packaging errors (wrong bag sizes shipped, damaged goods), and inconsistent staff engagement. One reviewer flagged the sale of invasive plants mislabeled as native species, raising ecological concerns. Staff quality ranges visibly: named employees like Elizabeth Lackey and Anne get highlighted for going above standard effort, while others draw criticism for disengagement or lack of knowledge. The 4.5-star rating across 929 reviews reflects this divide, with 68% five-star but 7% one/two-star complaints concentrated on fulfillment and support consistency.
Strong grassroots loyalty centres on named technicians like Samer Moussa and Kelly Prince, who earn consistent praise for friendliness, knowledge, and attention to detail. Mosquito control and lawn greening draw particular enthusiasm. Offsetting these wins are pockets of frustration: multi-week response delays, no-shows despite promises, and billing friction when cancelling, though individual field staff generally perform well. TruGreen's lawn-care packages (TruMaintenance, TruHealth, TruComplete) and specialised services like aeration, root fertilization, and emerald ash borer treatment anchor their offer. Their website lists an introductory tree and shrub inspection at $49.95. Reviewers note technician Samer commonly pre-calls 30 minutes ahead and handles follow-up pest issues (cinch bugs, crane fly) promptly, but administrative bottlenecks-voicemail, email, scheduling coordination-repeatedly undermine the field team's good work.
Last updated 2026-08-16