Most projects run on time with polished results and consistent communication, but one recent backyard renovation soured when the contractor skipped the agreed 6-inch base and demanded full payment before completing remaining work, then withheld the customer's $2,655 deposit for weeks without resolution. Beyond that dispute, the crew earns praise for stone and concrete installs, lawn finishing, and workplace professionalism.
Most long-term customers praise Dean Ryan's reliability and punctuality in snow clearing, with crews working extreme hours and handling multi-property complexes. However, repeated complaints centre on snow being pushed onto neighbours' properties and a pattern of dismissive responses when issues are raised, ranging from rude phone calls to ignoring damage reports.
Kenny's crew reliably delivers polished interlock and hardscape work. Across dozens of driveway, patio, and walkway projects, reviewers consistently note the team shows up on schedule, finishes in days rather than weeks, and leaves properties spotless. The work quality stands out enough that neighbors notice the difference, and repeat customers are common. Ken and his team handle everything from installation to maintenance and repair, often spotting secondary problems (drainage, foundation touch-ups) and fixing them without overselling. Pricing lands in the middle ground: reviewers who shopped around praise it as reasonable, and no one complains about being overcharged. The crew names appearing most are Ken, Kenny, Sang, and Ben.
OttawaPRO excels at hardscaping, retaining walls, and interlock work with strong communication during the planning phase. However, two significant disputes-one unresolved since spring 2023 involving faulty steps, another from years back over debris cleanup-show gaps in accountability and follow-through on problem resolution.
Last updated 2026-08-16