Bouffard's five-star fans describe swift, consistent work and years of trouble-free service. However, a substantial block of one- and two-star reviews paint a pattern of missed appointments, incomplete clearing (especially during heavy storms), slow response times, and unresolved damage claims. When things work, customers stay loyal; when they falter, the company becomes hard to reach.
The service gaps appear most acute at commercial properties and multi-unit buildings during major snowfalls. Reviewers note late-day arrivals when they need morning access, snow left in marked spots, and a contract-to-reality mismatch that leaves customers shoveling themselves. Damage disputes (bent railings, broken poles, gutters) go unaddressed.
Recent shift: A concentration of one- and two-star reviews occurred 8-11 months ago (mid-winter complaints), while five-star reviews cluster from 5-8 months ago (post-season reflections from satisfied customers). The most recent one-star review (2 months ago) involved an unrepaired property damage claim, suggesting ongoing resolution gaps.
Boisvert delivers consistent, well-organized work across snow removal and lawn care. Customers repeatedly praise quick response times, friendly professionalism, and results that match their expectations, whether clearing driveways through winter storms or handling complex landscaping projects year-round.
Ben Ozorak and his team earn consistent praise for showing up when promised and delivering polished results that hold up for years. Reviewers highlight his responsiveness during active projects, his willingness to fix problems at no cost even after warranty expires, and his patient approach to changes and challenges on renovation and hardscape work.
The two reviews available paint a straightforward picture: staff are friendly and the owner is approachable, with a focus on efficiency. One reviewer notes a commitment to not idling vehicles. Detail is limited by sample size.
Last updated 2026-08-16